About Mountainland Business Systems
MISSION STATEMENT
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The mission of MBS is to provide our customers with the most efficient and cost effective solutions to their identification, mailing, shipping, binding and paper handling needs and provide the very best system support our industry has to offer. We further resolve to accomplish this mission with a code of ethics and honesty that reflects positively on our vendors, our industry and ourselves. We seek to grow our company based on the value and trust of the relationships we develop and pledge to always keep our customer's best interest as our number one priority.
In 1981 Ralph Diamond was chosen to be the reseller for Datacard identification systems. He hired 3 other employees to help satisfy the great demands for this product. Soon after this, Ascom Hasler, manufacturer for postage machines, asked him if he would also be a reseller for their product. This was received with an increase of business and soon after many other manufactures selected MBS to be their reseller because of the quality service and sales. When Ralph Diamond retired, he turned over the company to his son Scott Diamond and to this day Scott has guided the company through many years of success. MBS has grown to over 40 employees in four offices Salt Lake City, Boise, Idaho Falls and St. George. These offices serve the intermountain states of Idaho, Utah, Oregon, parts of Nevada, and Wyoming. MBS is constantly growing our customer base due to our commitment to our customers and the broad product lines that we offer.
OUR COMMITMENT TO YOU!
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In today’s world of impersonalized customer support, Mountainland Business Systems strives to be out of the ordinary. MBS is an organization that was founded and built on exceptional customer service. When contacting MBS by phone, you’ll be greeted by a live customer service associate, not the challenge of navigating an automated phone system in search of the right person to assist you. Our solutions are backed by a total satisfaction guarantee and our investment plans are simple and convenient. A unique vendor in the marketplace, MBS is large enough to meet the requirements of any size mailer without the corporate giant customer experience. You're more than just an account number with MBS. Finally, there’s someone in the mailing industry that’s easy to do business with!
With our exceptional ratio of field service personnel to customers - the highest in the industry - MBS’s team of experienced, factory-certified technicians provides swift, on-site service with a guarantee you won’t get from anyone else. From first-class training to customized service agreements to protect your investment, MBS delivers technology performance and uptime that is truly second to none.
SERVICE RESPONSE
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Request technical support or equipment repair by calling 1-800-255-8508. Please have your equipment information ready when calling. All customer service calls are answered locally.
We do not utilize an automated phone directory that forces callers to press multiple numbers to reach the right operator. Your call will be immediately transferred to our on-site technical support team.
Mountainland Business Systems offers several levels of customer support which include:
- Complete equipment maintenance coverage On-Site
- Per call On-Site
- Telephone technical support
What you can expect from MBS when you call for service:
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The MBS service contract guarantees our customers the best on-site response time. This is more than just an objective - it's a commitment we put it in writing on the maintenance agreement.
All MBS field technicians are factory certified by our manufacturers and use only OEM parts. MBS backs all repair work performed with a 30-day no-repeat-call warranty.
All product solutions offered by Mountainland Business Systems incorporate a full 90-day warranty which includes all parts and labor to with support services rendered on-site. MBS also features a comprehensive maintenance program designed to deliver optimal technology performance and longevity. MBS service agreements protect your investment and provide you with these significant benefits:
- A full extension of the original manufacturer's warranty including all parts and labor. A single payment covers full hardware support.
- Preventative maintenance may be scheduled at no charge to keep your system in top running condition.
- Access to technical support representatives that specialize in troubleshooting equipment problems over the phone.
- Elimination of internal delays. Equipment operators can request service without the need for management approval.
- Fail-safe cost and budget control. Our affordable agreements are designed to help businesses avoid unplanned maintenance expenses and eliminate surprise repair costs.
- Peace of mind from unlimited service coverage. If repeat repairs are needed, it costs us, not you. You pay only for your maintenance agreement. You can count on MBS to maintain the uptime you need.
- An exclusive product performance guarantee for a period of 36 months from the date of installation or the term of your lease, whichever is greater. If MBS is unable to repair your system to product specifications, we'll replace it with a system of equal or greater capability.
